Evaluation of student satisfaction with virtual classes
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Virtual classes
Student satisfaction

How to Cite

Bautista, I., Carrera, G., Leon, E., & Laverde, D. (2020). Evaluation of student satisfaction with virtual classes. Minerva, 1(2), 5-12. https://doi.org/10.47460/minerva.v1i2.6


Virtual classes are a form of distance study that has been applied for more than 10 years. It is mainly used in universities to cover the needs of its students who cannot access the face-to-face system. As we are in a health emergency due to COVID-19, the application of virtual classes around the world became an obligation to protect the lives of students. This is why the university population had to adapt to new study conditions such as online classes, jobs and exams in order not to stop their learning. Without a doubt, this triggered disagreements and concerns when studying for the first time under this modality. In this work, satisfaction about virtual classes taken in the first semester of 2020 was evaluated for students of the Industrial Engineering career at the Universidad de las Américas, with ages between 18 and 20 years old. For this, a 15-item survey was carried out, which evaluated the different conditions that occurred in virtual classes during the pandemic period, with data validated by a Cronbach's alpha of 0.92. In this work it was obtained as a result that a large part of the surveyed people approved the software applied for the realization of the virtual classes because it is an intuitive and easily accessible tool, on the other hand, they disagree with the modality of evaluation of acquired knowledge.

Keywords: Virtual classes, Student satisfaction, COVID-19, ICT

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