Keywords
service quality
health centers
How to Cite
Abstract
A descriptive and exploratory bibliometric study was conducted on articles published in SCOPUS between 2021 and 2025. The analysis examined annual scientific production, journals with the highest number of publications, the most productive countries, authors, and institutions, as well as the frequency of keywords. The results highlighted the importance of studying process management in service quality within the health sector, as it represents a key tool for improving health systems for the benefit of society.
References
T. Pérez Milán, C. C. León Ramentol, and M. Hernández Rodríguez, “Fundamentos teóricos para un sistema de gestión de la calidad en el Laboratorio Provincial de Biología Molecular,” Humanidades Médicas, vol. 23, no. 3, 2023. [Online]. Available: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S1727-81202023000300008
R. F. Iza-Mayorga, G. A. Ventura-Seclén, W. J. Mendizabal-Anticona, J. M. S. Millán, M. A. Gonzales-Vigo, and J. L. Albarrán-Gil, “La gestión administrativa y los sistemas de salud: antecedentes y perspectivas,” Revista de Ciencias Médicas de Pinar del Río, vol. 27, no. 6, 2023. [Online]. Available: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S1561-31942023000700018
M. A. Ramos García, M. Forrellat Barrios, and C. Macías Abraham, “Implementación del sistema de gestión de calidad en el Instituto de Hematología e Inmunología,” Revista Cubana de Salud Pública, vol. 48, no. 3, 2022. [Online]. Available: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S0864-34662022000300005
A. Aburayya et al., “Critical success factors affecting the implementation of total quality management in public hospitals: A case study in UAE hospitals,” Systematic Reviews in Pharmacy, vol. 11, no. 10, pp. 230–242, 2020, doi: 10.31838/srp.2020.10.39.
Y. Sánchez Suárez, V. Sánchez Castillo, and C. A. Gómez Cano, “Modelo para la gestión de flujos de pacientes, validado en un servicio de cirugía general,” Revista Cubana de Medicina Militar, vol. 53, no. 1, 2024. [Online]. Available: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S0138-65572024000100020
E. T. Ruíz-Orjuela, G. Gatica-González, and W. Adarme-Jaimes, “Revisión de literatura con análisis bibliométrico de la cadena de suministro hospitalaria,” Ingeniería, vol. 27, no. 3, e18987, 2022, doi: 10.14483/23448393.18987.
D. N. Narayanan et al., “Giving meaning to quality of healthcare in Malaysia,” International Journal for Quality in Health Care, vol. 36, no. 3, 2024, doi: 10.1093/intqhc/mzae063.
I. M. Casas and I. Marzi, “Quality improvement program for the severely injured,” European Journal of Trauma and Emergency Surgery, vol. 51, no. 1, p. 186, 2025, doi: 10.1007/s00068-025-02826-6.
M. Bierbaum et al., “The integration of quality improvement and implementation science methods and frameworks in healthcare: A systematic review,” BMC Health Services Research, vol. 25, no. 1, p. 558, 2025, doi: 10.1186/s12913-025-12730-9.
A. H. O. Akhorshaideh et al., “Examining the impact of total quality management on the provision of healthcare services: A study of Jordanian healthcare organizations,” Uncertain Supply Chain Management, vol. 11, no. 3, pp. 923–932, 2023, doi: 10.5267/j.uscm.2023.5.006.
This work is licensed under a Creative Commons Attribution 4.0 International License.